PRIVACY POLICY
Privacy Policy of FAKHRA
This Privacy Policy explains the type, scope, and purpose of how we collect, use, and protect personal data (“data”) in connection with our website, online store, and related services (collectively, the “Site”).
Data Controller
FAKHRA [Insert business address] United States Email: [insert privacy/support email]
1. Types of Data We Process
Account & order data (e.g., name,
shipping/billing address)
Contact details (e.g., email address,
phone number)
Content data (e.g., reviews, messages,
uploaded photos)
Usage data (e.g., pages visited, time
on site, click behavior)
Device/technical data (e.g., IP address,
browser type, device information)
Payment data (processed by our third-party
payment providers — we
~do not store full card numbers)
2. Categories of Data Subjects
Visitors and customers of our Site (“users,” “you”).
3. Purpose of Processing
Operating the Site and fulfilling orders
Responding to customer service inquiries
Fraud prevention and account/site security
Marketing communications and advertising
(where you have opted in or as otherwise
permitted by law)
Analytics to improve the Site
and our products
4. Legal Basis for Processing
We process data based on one or more of the following: your consent, the need to fulfill a contract with you (e.g., processing your order), our legitimate business interests (e.g., fraud prevention, analytics), or compliance with legal obligations. Where applicable laws (such as the GDPR for EU/UK visitors or state privacy laws for U.S. residents) require a specific legal basis, we rely on the appropriate one for each activity described in this policy.
5. Security Measures
We implement reasonable technical and organizational measures designed to protect your data against unauthorized access, loss, misuse, or alteration, taking into account the nature and sensitivity of the data involved. No method of transmission or storage is 100% secure, but we work to maintain industry-standard safeguards.
6. Sharing Data with Third Parties
We only share data with third parties where necessary to fulfill our services to you (e.g., shipping carriers, payment processors), where you’ve given consent, where required by law, or based on our legitimate business interests (e.g., using service providers such as web hosts or customer support tools). Any third-party processor handling data on our behalf does so under a data processing agreement consistent with applicable law.
7. International Data Transfers
If data is transferred outside your home country (for example, to the United States, where our servers and many of our service providers are based), we take steps to ensure such transfers comply with applicable data protection laws, including the use of appropriate safeguards where required.
8. Your Privacy Rights
Depending on your location, you may have rights to:
Request confirmation of whether we process your data, and access a copy of it
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Request a portable copy of data you’ve provided to us
Object to processing, including for direct marketing
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with your local data protection authority (where applicable)
To exercise any of these rights, contact us at [insert privacy/support email].
9. Cookies
We use cookies — small files stored on your device — to operate core Site functions (like remembering your cart) and, where permitted, for analytics and advertising purposes.
Session cookies are deleted once you close your browser.
Persistent cookies remain stored to recognize returning visitors (e.g., to keep you logged in).
Third-party cookies may be set by analytics or advertising partners we use.
You can manage or disable cookies through your browser settings. Disabling cookies may limit certain Site functionality.
10. Data Retention & Deletion
We retain personal data only as long as necessary for the purposes described in this policy, or as required by applicable law (for example, financial and tax recordkeeping obligations, which may require retaining transaction records for several years). When data is no longer needed, we delete it or restrict its further processing.
11. Order Processing & Customer Accounts
When you place an order, we process the data necessary to fulfill it — including your name, shipping address, contact details, and order/payment information. If you create an account, we store your account information to let you view order history and manage your details. Closing your account results in deletion of your account data, except where we are required to retain certain records for legal or tax purposes.
12. Payment Processing
Payments are handled by third-party payment processors (such as credit card processors, PayPal, or similar providers made available at checkout). These providers receive only the data necessary to process your payment. We do not store your full payment card details. Each payment provider’s own privacy practices govern how they handle your payment data.
13. Business Operations (Accounting & Administration)
We process data as needed for internal business administration, bookkeeping, and compliance with legal/tax obligations. This may involve sharing data with accountants, auditors, or tax authorities as required by law.
14. Analytics & Business Insights
We analyze aggregated order and usage data to understand trends, improve our product offering, and support business decisions. Where this analysis involves personal data, we anonymize it where possible and do not share it externally except in aggregated, non-identifying form.
15. Job Applicants
If you apply for a position with us, we process the information you provide (e.g., resume, cover letter, contact details) solely for purposes of evaluating your application. If your application is unsuccessful, your data will be deleted within a reasonable period unless you ask us to keep it on file for future opportunities.
16. Contact & Customer Support
When you contact us (by email, contact form, or phone), we process your information to respond to your inquiry. We may use a customer support platform to manage and respond to inquiries efficiently. Inquiry records are kept only as long as necessary to resolve your request and meet any applicable recordkeeping requirements.
17. Newsletter & Email Marketing
If you subscribe to our newsletter or marketing emails, we use your email address (and any other information you provide) to send you updates, offers, and promotions. We use a double opt-in process where required, meaning you must confirm your subscription before receiving emails.
You can unsubscribe at any time using the link provided in every marketing email, or by contacting us directly. We may retain a record of unsubscribed addresses for a limited period to demonstrate compliance with opt-out requests.
We may use a third-party email marketing platform to send these communications. That provider processes data only to deliver and track our emails (e.g., open and click tracking) and does not use your data for its own marketing purposes.
18. Hosting & Technical Infrastructure
Our Site is hosted using third-party infrastructure and content delivery providers, which process technical data (such as IP addresses and server logs) as necessary to securely and reliably deliver our Site to you. Server log data is generally retained for a short period for security purposes and then deleted.
19. Website Analytics
We may use analytics tools (such as Google Analytics or similar services) to understand how visitors use our Site — including pages viewed, time spent, and general engagement patterns — so we can improve the shopping experience. Where possible, we apply IP anonymization. You can opt out of analytics tracking through your browser settings or available opt-out tools provided by the analytics provider.
20. Advertising & Conversion Tracking
We may use advertising and retargeting tools (such as Google Ads or Meta/Facebook Ads) to show relevant ads to visitors who have shown interest in our products, and to measure the effectiveness of our advertising campaigns. These tools may use cookies or similar technologies to track ad interactions. You can manage ad personalization through your browser settings or the ad settings provided by the relevant advertising platform.
21. Social Media Presence
We maintain profiles on social media platforms to communicate with customers and promote our products. When you interact with us on these platforms, the relevant platform’s own privacy policy and terms apply in addition to this policy.
22. Third-Party Embedded Content
Our Site may include embedded third-party content (such as videos, fonts, or social media widgets). Loading this content may cause the relevant third party to receive technical data such as your IP address, since this is required to deliver the content to your browser.
23. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date below reflects the most recent revision.